Refund Policies

Reservation, Payment and Refund Policy

Reservation Policy
Your seat in the course is guaranteed by your payment. If you do not pay the course fee, your seat in the course may not be available for you. If you commit to a course, please show up, we have limited space available. Registration by phone is offered, but again your seat in the course is not guaranteed without payment for the course. All Continuing Education Units (CEU’s) are the responsibility of the participant. It is the responsibility of the participant to know what course they need to register for. Every effort will be made by Columbia Safety staff to ensure that this is correct.

Payment Policy
Columbia Safety LLC. accepts U.S. currency cash or all major debit/ credit cards as payment. Your course must be paid for in advance of attending.  A “walk-in” fee will be applied to anyone that is not paying an advance.  

Rescheduling Policy
Life changes and we understand that. We are happy to reschedule your course to a more convenient date upon the participants request; however, there is a $20 fee for rescheduling if your request is made within 24 hours of the course you are originally scheduled for.  This fee will also apply to students who do not attend their course, or failing to notify Columbia Safety LLC. that they will not be attending the course they are scheduled for.

Refund Policy
In an effort to provide course completion cards to students on the day of their training, all sales are final 48 hours prior to the course beginning.  Any cancellations proceeding the 48 hours before the course will result in a full refund minus 25% which will be processed when requested in writing via email to  Any textbooks that have been purchased and opened (breaking the plastic wrap barrier) will become non-refundable.  Any un-opened textbooks can be returned (if the plastic wrap is intact) with a 25% restocking fee. Refunds for attending the wrong course will not be issued. As in the “Reservation” policy, every effort will be made by Columbia Safety staff to ensure the right course is reserved for the participant.  Refunds are given solely at the discretion of Columbia Safety LLC.

Late Arrival
Participants arriving later than 15 minutes for a scheduled course time will be considered a “no show” and will result in Columbia Safety LLC. rescheduling the student for a later course. Please see the “Rescheduling” policy. If the participant chooses a refund, the “Refund” policy will be followed.

Cancellation Policy
Columbia Safety LLC. reserves the right to cancel a course due to severe weather or low enrollment. Every effort to notify you as early as possible will be made. Refunds are not issued due to weather cancellations however the course will be rescheduled or the student may transfer to a different course at their convenience without a rescheduling fee.

Replacement Card Policy
If you lose your card, a duplicate card can be issued. You must e-mail with the date of the original class, the type of course and the location of the course. Once these records are verified, a duplicate will be issued for a fee of $25. Columbia Safety LLC. is not responsible for incorrect addresses or spelling of names. It is the participant’s responsibility to print legibly and complete all information on the course roster. After 18 months of the original course date, Columbia Safety LLC. will not be able to issue a replacement card.

eLearning  Policy
Key codes will not be refunded after being sent via email. This policy will be treated separately from the “Refund” policy. It is the responsibility of the participant to ensure they are enrolling for the correct course they need. If the participant has purchased a skill session to follow the eLearning session, it is the responsibility of the participant to schedule the skills session.

Specialty Classes
Columbia Safety LLC. endeavors to provide specialty speakers and specialized classes that are not normally provided elsewhere. This is at an additional cost to us. Due to the nature of these courses, Columbia Safety LLC. cannot offer any refund for any portion of these courses.


We make every effort to provide a comfortable and supportive learning environment. If you are uncomfortable for any reason, please speak with the Lead Instructor; call our office at 509.820.3883 or email

Let us help you accomplish your safety training needs.